[Resolved] Confirmed Missing Delivery Issue of Harvest the Weekly Mission and Reward Dragon Nest NA

 Dear, Heroes,

 


Special Storage Delivery has been completed on December 8th for those who did not receive the Twilight Box Reward for the below event. 

 

(※ Those who have not completed the Hermalte Port Stage and Nest more than 10 times which are the revised event conditions in Round 2, are excluded from event reward qualification automatically as announced.) *Notice*

 

 

 

In addition, if you have not received the reward for the event still, please submit a 1:1 inquiry by December 18th at 23:59 PM (PST) along with your IGN which participated in the event, and the date of participation for further logs investigation. We hope that you adhere to the deadline.

 

 

 

 

We apologize again for the inconvenience and thank you for your understanding.

 

 

 

 

Best regards,

EYEDENTITY GAMES

 

Dear, Heroes,

 

 


The clear rewards of Hermalte / Red Lotus Palace/ Black Mountain have been sent, but we are confirmed now that there is a suspicious issue in the Twilight Box list, which is an additional reward.

 

 


Due to the unstable situation of the data compilation system, there is a lot of delay in the current verification process, and issues are occurring repeatedly.

 

 

 

 We are very sorry to all of you for repeatedly asking for an apology and understanding.

 

 

 

Best Regards,

EYEDENTITY GAMES

 

 

Dear, Heroes,

 

 

 

After Scheduled Maintenance on 2nd December, we have confirmed that the missing delivery issue of the event <Harvest the Weekly Mission and Reward> for a few players.

 

 

Event Link: https://us.dragonnest.com/news/notice/all/718#Top

 

 

 

 

From what has been confirmed so far, unlike the 1st delivery case, suspicious points that appear to require additional confirmation during the 2nd extraction process have been identified, and our team is currently conducting an investigation under the assumption that this is the cause.

 

 

 

As soon as it is completed, the reward will be delivered to the target players in Special Storage.

 

 

 

 

We apologize for the inconvenience of the continuous distribution issue and we promise to take prompt action to resolve the issue.

 

 

 

 

 

 

Best regards,

EYEDENTITY GAMES

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