[Resolved] Incorrect Cash Package Activation Issue Dragon Nest SEA

 

 

 

 

[Updated as of 8th December]

 

 

Dear Adventurer,

 

As we promised, the EYET refund process has been completed at 14:59 PM (GMT+8). Please check the Cash state tab from the game client or web page.

If you need help or check, feel free to submit a ticket to let our team check for you.

 

Thank you for your kind patience once again.

 

Best regards,

EYEDENTITY GAMES

 

 

 

 

 

Dear Adventurer,

 

 

We would like to inform all of you that players who have been temporarily sanctioned due to the issues below now are able to use the game service.

Most of the items and gold they have acquired have been successfully recalled from the inventory, and our team has a plan to complete a refund for used EYET by 8th December (GMT+8) if possible.

 

In addition, our team is happy to receive all tickets from those affected regarding this recall action by 15th December at midnight (GMT+8).

For those who need help to check logs among the players affected recall, please submit a ticket with details to the Customer Center at any time within the above period, and we promise to complete it with high priority.

 

Once again, we are very sorry for the inconvenience and thank you for your patience.

 

 

Kind regards,

EYEDENTITY GAMES

 

 

(Go to 1:1 Inquiry>)

 

 

 

Dear Adventurer,


We're very sorry for an incident involving an incorrectly added cash package [Developer K Gift] in the Cash Shop. We have already corrected the issue and the said item was already removed from the Cash Shop.

Some of the players who were able to purchase the item are currently in temporary restriction as our team process its retrieval and refund.

The package, which has not yet been officially verified with the SEA server environment, immediately stopped selling due to the possibility of bringing risks to the server, and temporary sanctions were applied until the recall of the players who used it was completed.

 

Again, we sincerely apologize for the inconvenience this may have caused and make sure to release this issue as soon as possible.

 


Best regards,
EYEDENTITY GAMES

Reacties

Een reactie posten

Populaire posts van deze blog

Lancer New Specialisation – Knightess Arise! Dragon Nest EU

Afbeelding
It’s time to shine the spotlight onto Lancea and her new specialisation! Knightess is a new 1st specialisation that Lancers can choose to train in, before branching out into Avalanche or Randgrid through respective second specialisations. Knightess Class and Skill Information ‘Knightess’ is a melee fighter who wields a jousting lance. Her skills specialise in stabbing and charging at her enemies. Knightess is a melee fighter who is largely affected by Strength and Physical Attack Power.  She has the advantage of countering attacks from enemies with her ability to move and cancel skills freely. She also has many skills that can pull enemies or launch enemies into the air and induce high paralysis. Main and Key Skills • [Gale Step] and [Splitter] have relatively short cooldown time so they can be useful to keep enemies in check. Furthermore, [Splitter] can attack and change positions at the same time so it allows you to respond more actively to enemie...
Meer lezen

[UPDATED] Payment Method Changes after July 16th Dragon Nest SEA

Dear Adventurers, We are here to inform our heroes that payment method changes that was scheduled for July 16th, has been held for now. However, all work including bug fixes, will be done during scheduled maintenance on July 16th. - Want to see the details of the scheduled maintenance process? https://sea.dragonnest.com/news/notice/all/363 https://sea.dragonnest.com/news/notice/all/362 Thank you for your patience. We would love to continue providing great service to our heroes. Thank you again. Dear Adventurers, Cherry Credits, as Dragon Nest payment method will be removed on July 16th (Tue) during the schedule service maintenance. We apologize for any inconvenience that may be caused. [Payment Method Changes] The date: July 16th (Tues), 2019 during the service maintenance If you would like to top up EYET with Cherry Credits, kindly do so before 16th July service maintenance. Thereafter only Paypal option will be availabl...
Meer lezen