[Resolved] Incorrect Cash Package Activation Issue Dragon Nest SEA

 

 

 

 

[Updated as of 8th December]

 

 

Dear Adventurer,

 

As we promised, the EYET refund process has been completed at 14:59 PM (GMT+8). Please check the Cash state tab from the game client or web page.

If you need help or check, feel free to submit a ticket to let our team check for you.

 

Thank you for your kind patience once again.

 

Best regards,

EYEDENTITY GAMES

 

 

 

 

 

Dear Adventurer,

 

 

We would like to inform all of you that players who have been temporarily sanctioned due to the issues below now are able to use the game service.

Most of the items and gold they have acquired have been successfully recalled from the inventory, and our team has a plan to complete a refund for used EYET by 8th December (GMT+8) if possible.

 

In addition, our team is happy to receive all tickets from those affected regarding this recall action by 15th December at midnight (GMT+8).

For those who need help to check logs among the players affected recall, please submit a ticket with details to the Customer Center at any time within the above period, and we promise to complete it with high priority.

 

Once again, we are very sorry for the inconvenience and thank you for your patience.

 

 

Kind regards,

EYEDENTITY GAMES

 

 

(Go to 1:1 Inquiry>)

 

 

 

Dear Adventurer,


We're very sorry for an incident involving an incorrectly added cash package [Developer K Gift] in the Cash Shop. We have already corrected the issue and the said item was already removed from the Cash Shop.

Some of the players who were able to purchase the item are currently in temporary restriction as our team process its retrieval and refund.

The package, which has not yet been officially verified with the SEA server environment, immediately stopped selling due to the possibility of bringing risks to the server, and temporary sanctions were applied until the recall of the players who used it was completed.

 

Again, we sincerely apologize for the inconvenience this may have caused and make sure to release this issue as soon as possible.

 


Best regards,
EYEDENTITY GAMES

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