[Completed] Notice for Wrong Delivery of 2 tier Reward 0 Dragon Nest NA

Dear heroes,

 

The recall process and re-delivery have been done on 18:50PM (PDT) successfully. Thank you for your cooperation again and we will do our best to prevent this type of issue in the future.

 

Regards,

EYEDENTITY GAMES

 

Dear heroes,

 

 

 

Your First Top-Up promotion reward was sent yesterday, but we have confirmed that there is a wrong delivery issue for sending 2 tier (over 30,000 EYE) winners.

 

 

 


As soon as we recognize that the problem has been identified, we have temporarily suspended the tier delivery of the reward and are taking action to resolve the issue.

 

 

 


We are currently working to return and re-delivery the original reward and will share the progress through the update of the notice.

 

 

 


Rest assured, we will do our best to expedite the process and apologize for the inconvenience.

 

 

 

Regards,

EYEDENTTIY GAMES

Reacties

Een reactie posten

Populaire posts van deze blog

[COMPLETED] Update Patch on 9th July Dragon Nest SEA

Afbeelding
Game service has resumed at 18:58 HRS (GMT+8). Happy Gaming! Dear Adventurers, The scheduled maintenance period has been   extended by TWO HOURS . The expected resume time is at  19:00 HRS  (GMT+8). We give our sincere apology for the extended maintenance time, and we will bring the server up as soon as possible.  Thank you so much for your patience and cooperation. EYEDENTITY GAMES Dear Adventurers, The scheduled maintenance period has been   extended by TWO HOURS . The expected resume time is at  17:00 HRS  (GMT+8). We are sorry for the extended maintenance time, and we will bring the server up as soon as possible.  Thank you so much for your patience and cooperation. EYEDENTITY GAMES Dear Adventurers, Today is the day of the July Update Patch. Estimated maintenance time will be around  5 HOURS. [Update period] July 9th (Tuesday), 2019 10:00HRS – 15:00HRS (GMT+8) total 5HRS. Thank yo
Meer lezen

[UPDATED] Gold Gacha in CashShop Dragon Nest SEA

Afbeelding
The Gold Gacha will be on sale up until 21st Feb 18:00 (GMT+8) in CashShop.  ----------------------------------------------------------------------------------------------------- Purchase Gold Legally!  Now we are selling Gold Gachas in Cash Shop!  This is only for a few days so, do not miss out this chance!  There are Two types of Gold Gachas:  1) Golden Treasure Chest   2) High Grade Golden Treasure Chest Please note that there's a DAILY PURCHASE LIMIT on these items: YOU CAN PURCHASE MAXIMUM  1) Golden Treasure Chest (single) 10ea 2) Golden Treasure Chest (11set) 1ea 3) High Grade Golden Treasure Chest (single) 5ea 4) High Grade Golden Treasure Chest (6set) 1ea  (ALL TOGETHER)PER DAY, PER ACCOUNT.  Where to buy? Go to CashaShop > Daily Sales. The end date for the sales on the items will be announced within a few days.  Best, EYEDENTITY GAMES   
Meer lezen