[Completed] Notice for Wrong Delivery of 2 tier Reward 0 Dragon Nest NA

Dear heroes,

 

The recall process and re-delivery have been done on 18:50PM (PDT) successfully. Thank you for your cooperation again and we will do our best to prevent this type of issue in the future.

 

Regards,

EYEDENTITY GAMES

 

Dear heroes,

 

 

 

Your First Top-Up promotion reward was sent yesterday, but we have confirmed that there is a wrong delivery issue for sending 2 tier (over 30,000 EYE) winners.

 

 

 


As soon as we recognize that the problem has been identified, we have temporarily suspended the tier delivery of the reward and are taking action to resolve the issue.

 

 

 


We are currently working to return and re-delivery the original reward and will share the progress through the update of the notice.

 

 

 


Rest assured, we will do our best to expedite the process and apologize for the inconvenience.

 

 

 

Regards,

EYEDENTTIY GAMES

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