We apologize for the black screen and long loading phenomenon Dragon Nest SEA

 Dear Adventurers,

 

 

 

We sincerely apologize to all heroes for the recent black screen and long loading phenomenon that continues from December to New Year 2021. Although it's late, we'd like to respond to the voices and inquiries sent by players through this notice.

 

 

 

Our team is investigating various factors that are suspected to be the cause of the issue from the point of occurrence to the present, and we have not stopped preparing countermeasures accordingly.

 

 

However, even though we are constantly responding, we are very sorry to all of you that we have not closed the issue to date.

 

 

 

We sympathize with the fact that you are not enjoying a pleasant playtime, and as a sign of apology, we have distributed 2 FTG 1500 Recovery Potion and 5 Special Pandora Box (7 days, non-tradable) to all SEA accounts from today.

 

(※The items have distributed only to the account created before the delivery start, and can be collectible before 24th January 2021 23:59 PM (GMT+8) with a character level 95)

 

 

In addition, detailed information provided through [1:1 inquiry] is a great help in the current investigation progress.
When reporting the black screen phenomenon, please include the date, time, and location (ex. Saint Haven to Western Gate) of encountering the issue and IGN as it will be of great help in resolving the issue, so we ask for your cooperation.

 

 

Once again, we apologize for the issue and we will continue to inform you of the countermeasure state through this notice.

 

 

Above all, we will make more efforts to resolve issues as soon as possible.

 

 

Thank you.

 

 

Best regards,
EYEDENTITY GAMES