[Completed] Notice for Urgent Maintenance Progress/Compensation Details 2 Dragon Nest SEA

Dear Adventurers,

 

 

The 31st March Urgent Maintenance Process has been completed successfully.

Please see the following details to check what resolution was carried out and taken.
 

 

 

 

 

[Detail of 31st March Urgent Maintenance]

 

 

 

-Date & Time: 31st March 14:00~19:47 (GMT+8)

-Purpose of Urgent Maintenance: Server Time Issue Resolution / Restore & Recovery of Data

 

 

 

 

 

 

[Compensation Details of 31st March Urgent Maintenance I]

 

The below items have been delivered to the 'all accounts' in the server as compensation on account basis.

Above 45 level players can receive them through special storage and be collectible until 2nd April 23:59PM.

 

 


- 1 Goddess Coin
- 5 Gacha Boxes (7-Day Period)

 

 

 

 

[Compensation Details of 31st March Urgent Maintenance II]

 

 

The below item has been delivered additionally on account basis to the certain account who were playing after finish Scheduled Maintenance before starting Urgent Maintenance. All relevant players can receive them through special storage. The item can be collectible until 2nd April 23:59PM.

 

The below item which has been delivered was incorrectly sent, we have decided to send all accounts as a one time-courtesy. The item can be collectible until 1st April 23:59PM (GMT+8).

 

The new compensation has been sent to Special Storage with [Revised Urgent Maintenance Compensation (2)] event title.

 

 

 

 

-1 Dimension Stone (Gale)

 

 

 

 

 

In addition, there will be separate operational action as soon as additional checks are completed for users who have purchased cash items after scheduled maintenance today before the urgent maintenance starts.  We will update this notice when the resolution implement.

 

 

 

 

[Updated as of 2nd April]

 

 

 

With the exception of some cases that require further investigation, most Cash item recovery that purchased between after Scheduled Maintenance Before Urgent Maintenance has completed data verification and been sent to Special Storage. 

Please make sure to claim all recovered items before 9th April 14:00 (GMT+8). Unclaimed/Deleted/Expired item won't be reimbursed for any reason.

 

[Updated as of 3rd April]

 

All recovery cases have been resolved on 3rd April. Rest assured, please make sure to receive all recovered items before 9th April 14:00 PM (GMT+8). Thank you for your cooperation and understanding.

 

 

 

 

 

We sincerely apologize once again to all heroes enjoying Dragon Nest and will do our best to provide better service.

 

 

 

Best regards,

EYEDENTITY GAMES

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