[Completed] Confirmed Reward Delivery Issue of < New Year Spending Promotion > Event Dragon Nest SEA

Dear Adventurers,

 

 

 

 

The item recovery process and investigation have completed during the 4th February maintenance.

 

 

 

 

The items have sent via mail and Special storage so please make sure to receive them as quickly as possible. Unclaimed or deleted items will not be reimbursed for any reason.

 

 

 

 

In addition, the accounts relating to the concealment of the revenue and benefits have been separate operational sanctions carried out.

 

 

 

 

 

Once again, We' apologize for this discomfort to the heroes with an unprecedented issue and thank you for your understanding.

 

 

 

Best regards,

EYEDENTITY GAMES

 

 

 

 

 

Dear Adventurers,

 

 

 

We would like to share some news of the current investigation on the progress.

 

 

 


Items related to this issue are currently being recalled and we are currently helping to deliver recovered items through special storage gradually.

 

 


We keep continuing to check the database and it will be implemented to the target players until the end

 

 

 

Additionally, we also inform you that most of the gold route investigations and actions have been completed based on the database.

 

 

 

In addition, as noted in the previous, we've provided accounts for gold, fraudulent or concealed gains using the item in this issue.
Under the discretion of Game Master, separate operating sanction was implemented for [Gains Concealment of Reward Issue].

 

 

 

Again, the process is driven by a recorded database, thus, the accounts, characters, and items other than gold associated with this issue

 

 

 

 

Please be aware that strong operating sanctions can be implemented if you make a false report through a 1: 1 inquiry to make confusion about the management.

 

 

 

 

Once again, we apologize for any inconvenience and will do our best until the end.


 

 

 

 

Best regards,

EYEDENTITY GAMES 

 

 

 

Dear Adventurers,

 

 

 

Reclamation of items sent incorrectly through urgent maintenance on 21st January has been completed.

 

 


To all those who have not received the right reward for the <Spending Promotion Event>, re-delivery will be carried out within 22nd January.

 

 


From the 22nd, we will review items that need to be recovered from the deleted items of measured recalls gradually.

 

 


We will do our best to help your precious Reward return to you as soon as possible.

 

 

 


Most of all, we offer our sincere apology for failing to fulfill the promised time and for making you feel uncomfortable and forced to cooperate.

 

 

 

In addition, we will further investigate the items that have been sent incorrectly, the recipients and the tracking routes until final.

 

 

 

 

In the case of items that have been misreceived as a result, all profits will be recalled and deleted without prior notice.

Rest assured, all items that have been misdelivered and gains obtained will be cut out without ealier notice.

 

 

 

 

For those who are subject to take the investigation, please be notified that there may be an unexpected disconnect, and compensation for the loss of connection will not be carried out.
 

 

 

 

If you receive the wrong item, we strongly recommend that you do not take any additional action and profit from the item.

 

More, please be informed that if the investigation finds out any type of obstructed or concealed profits, it could be accompanied by operational sanctions and offense without prior alert.

 

 

 

 

Lastly, if you want to report that you received the wrong item but did not become a collection or made an unintended profit, we will receive them through 1:1 inquiry. Please write the IGN along with the rough date/time so that our team can be processed instantly.

 

 

 

 

Once again, We' apologize for this discomfort to the heroes with an unprecedented issue.

 

 

 

 

We will do our best until all the investigations and procedures are completed perfectly. 

 

 

 

Best regards,

 

EYEDENTITY GAMES 

 

 

 

Dear Adventurers,

 

 

 

Our team confirmed that there was an issue in the reward delivery of the <New Year Spending Promotion> event. 

 

 

 

 

All the items that had been incorrectly sent will be recalled soon and we strongly recommend prohibiting the use or trade the misdirected items.

 

 

 

We also do our best to make re-delivery and promise to resolve this issue as quickly as possible.
 

 

 

 


We sincerely apologize for the inconvenience this issue and thank you for your understanding.

 

 

 

 

Best regards,

 

EYEDENTITY GAMES 

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