(Updated as of 21st April) Service Restrictions Notice For Specific Players Dragon Nest SEA

 

 

 

[Updated as of 21st April]

 

 

Dear Adventurers,

 

 

Our team would like to inform all of you that a new measure will be taken regarding March 2022 Spending Promotion Reward.

We will support the re-delivery of the promotion rewards for those who have not claimed them by midnight 26th April due to the following service restrictions.

For players who have been restricted from using the service, we will add support to deliver promotional rewards by midnight on May 17 (GMT+8), so please refer to your gameplay.

 

 

The schedule provided above does not apply to anyone other than those who have been subject to service restrictions for the below reason, and seperate tickets for the extension of the deadline will not be accepted.

 

 

Thank you.

 

Best regards,

EYEDENTITY GAMES

 

 

 

 

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Dear Adventurers,

 

 

 

As you already recognized, we had an issue that Weekly Torch Mission Box (Lv. 1) temporarily was invisible or could not be delivered due to unknown reasons since the April update patch ended on April 13.
In order to resolve the issue urgently, we completed the re-delivery setting at the risk of duplicate distribution and also confirmed that the issue was successfully resolved afterward.

└Notice Link: https://sea.dragonnest.com/news/notice/all/833

 

We failed to identify the exact cause of the issue, however, now the suspected factors that are assumed as the main cause are currently prevented.

 

 

 

Today, we keep the promise to share the cause with all of you and feel heavy because we have to share depressing decisions at the same time throughout this notice.
Despite repeated requests for cooperation through web notice and Facebook posts, we found out that most of the players who received duplicated/triplicate boxes have already used and obtained the torches.

As we prepared for the recall work, we continued to check the acquisition and usage log tracking on a daily basis, these investigation results inform us most players, except for very few players, had already obtained a torch using duplicate boxes.

 

 

 

 

According to our original plan, we aimed to recall all of them last week, April 15th (Fri) however, by looking at the result, our team has concluded likely below:

Even though the notice is likely to have been disseminated for enough time, the result of clearing the mission boxes may be interpreted as intentional in policy to disrupt fair event progress and service operations.

 

 

 

 

 

Therefore, to keep the fairness of the event progress, we would like to inform you that we have decided to apply a minimum of 7 to 21 days of service restrictions on those players, except for those who have kept duplicate boxes and deleted themselves.

The restriction period has been decided, including the progress of the box, the number of torches acquired and attempts to conceal, which may vary from individual and start from post Scheduled Maintenance on 19th April, 2022.

 

In the case of the sanctions, we will not receive an appeal related to early release, and only receive the adjustment of the sanctions period that can be proved on the logs by April 22 through the Customer Center.
Please note that it may be difficult to process after the deadline. (Go to the Customer Center ▶)

 

 

 

 

However, we also accept the partial responsibility that we inevitably made this unfortunate incident even if it was an urgent countermeasure to resolve.
For this reason, as being exceptional, we will provide the following compensations to those who are sanctioned for being unable to play during the ban period.

 

 

 

 

 

[Details]

 

 

FTG 6000 (7-days) 1ea
Crystal Point 10,000 (30-days)
Special Lagendia Pandora Box (7-days) 1ea

 

 

 

※Those who are sanctioned for 14 days, will receive twice the basic quantity above, and for 21 days, will receive three times.
※All players can receive them until midnight, May 31st, 2022, via Special Storage. (No level, class limit)

 

 

 

 

Once again, we are very sorry for the inconvenience, and we will do our best to provide a more stable and pleasant play environment in the future.

 

 

 

 

Best regards,

EYEDENTITY GAMES