[Completed] Account suspension issue apology Dragon Nest SEA

Dear Adventurers,

The players who have completed the 2nd investigation process of this issue have been released today’s evening and the compensation items will be delivered within today 21:00 PM (GMT+8) to the players. It could be collectible within 2 weeks. (~4th September, 23:59 PM)

We will gradually proceed lease of account and rest assured, do our best to complete it as soon as possible.

Thank you for your understanding and cooperation.

EYEDENTITY GAMES


Dear Adventurers,

The players who have completed the 1st investigation process of this issue have been released today and compensation items have been sent to the players. It could be collectible within 2 weeks. (~3rd September)

We will gradually proceed lease of account and rest assured, do our best to complete it as soon as possible.

Thank you for your understanding and cooperation.

EYEDENTITY GAMES

Dear. Adventures,


Hello, this is EYEDENTITY team.

First of all, we would like to apologize to make all players surprised by today’s account suspension issue without advance notice.

The recent discovery of abnormal users that disrupt the order of the game has been under investigation and treatment since today.
If you receive a case from an abnormal user or have obtained gold during the investigation, your account may be temporarily restricted.

We will finalize an investigation as soon as possible so that users who have no problems can use the game as normal. 

Again, we apologize to those who have experienced inconvenience due to the sudden account ban issue and ask for cooperation in making a healthy game economy.

 We also advise you that we are not receiving this inquiry with 1:1 questions regarding this issue, and ask to refrain from sending any 1:1 related.

Thank you for cooperation.

Regards,
EYEDENTITY GAMES 

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