[Completed] Confirmed The Issue of Abnormal Draw Event coin Consumption Dragon Nest NA

 Dear Heroes,

 

 

 

Through reports, we confirmed that the items that were already sold out of the current Lucky Draw Event are being constantly applied for and coin consumption.

 

 

Our team is currently working on a revision right after recognizing this issue and we will do our best to resolve it as soon as possible. Moreover, please be careful not to click on items marked as sold out until a separate notice is given.

 

 

In addition, if you have lost your coin abnormally due to the above issue, please submit the issue date, Sold out item name that you clicked, and time by 28th August 23:59 (PDT).

 

 

 

 

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■[Target]
 

Users who have clicked on an item that has already been sold out and lose the coin

(Period: From the start of the event to August 17, 23:15 PM)

 

 

 

■[Report method]
 

Log in to the web page and receive 1:1 inquiry

Please make sure to write the issue date & time, item name marked as sold out, rough lost coin quantity.

Link: https://us.dragonnest.com/support/request

 

 

 

 

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As of last, please make your inquiry until 28th August 23:59 PM (PDT).

It may be difficult to receive help or answer if the above period is over.

 

 

 

 

 

We ask your kind understanding and deeply apologize for the issue.

 

 

 

Regards,

EYEDENTITY GAMES